1. Introduction

Welcome to Myna. This Withdrawal Policy explains how wallet withdrawals are processed, verified, and credited to users. By requesting a withdrawal, you agree to this policy.

2. Eligibility

Users may request withdrawals only from their available wallet balance. Withdrawals are subject to verification, fraud prevention checks, and compliance with applicable laws.

3. Minimum & Maximum Withdrawal

• Minimum Withdrawal Amount: ₹25
• Maximum Withdrawal Amount (Per Request): ₹5,000

Withdrawal limits may be updated by Myna at any time based on operational, security, or regulatory requirements.

4. Processing Time

Approved withdrawal requests are generally processed within:

• 24 to 48 Hours

Actual processing time may vary depending on payment providers, banks, UPI services, weekends, public holidays, or technical maintenance.

5. Withdrawal Method

Withdrawals will be processed using supported payment methods available within the Myna application. The destination account must belong to the registered user.

6. KYC Verification (Coming Soon)

Myna is currently developing a secure Know Your Customer (KYC) verification system.

KYC verification will be introduced in a future update. Once implemented, users may be required to complete KYC verification before withdrawals can be processed.

Acceptable documents may include government-issued identity documents such as Aadhaar Card, PAN Card, Passport, Driving License, or other valid documents as permitted by law.

7. Fraud & Security Checks

To protect users and maintain platform security, every withdrawal request may undergo security verification.

Myna may review:

• Account activity.
• Wallet transactions.
• Deposit history.
• Quiz participation history.
• Suspicious login activity.
• Multiple account usage.
• Unusual withdrawal patterns.

Additional verification may be requested before processing a withdrawal.

8. Withdrawal Rejection

A withdrawal request may be rejected or delayed if:

• Insufficient wallet balance.
• Fraudulent or suspicious activity is detected.
• Required verification has not been completed.
• Incorrect payment information is provided.
• Technical or regulatory issues prevent processing.

9. Failed Withdrawals

If a withdrawal fails due to banking, payment provider, or technical issues, Myna will review the transaction.

If funds were not successfully transferred, the amount may be credited back to the user's wallet after verification.

10. User Responsibilities

Users are responsible for:

• Providing accurate payment details.
• Maintaining account security.
• Using only their own payment accounts.
• Complying with all applicable laws.

11. Changes to this Policy

Myna reserves the right to modify this Withdrawal Policy at any time. Updated versions become effective immediately upon publication on this page. Continued use of the platform after updates constitutes acceptance of the revised policy.

12. Contact Us

For questions regarding withdrawals, please contact us.

Email
support.myna@gmail.com

Website
https://www.myna.it.com