1. Introduction

This Refund Policy explains how deposits, entry fees, withdrawals, and refunds are handled on the Myna platform. By using Myna, you agree to this Refund Policy.

2. Deposits

Users can add money to their Myna Wallet using supported payment methods.

• Deposits are credited after successful payment confirmation.
• All deposits are subject to payment gateway verification.
• If a payment fails but money is deducted from your bank account, the payment gateway or bank may automatically reverse the transaction according to their processing timelines.
• In certain cases, processing may take several business days depending on the payment provider.

3. Entry Fees

Entry fees paid for quiz matches are deducted from your wallet immediately after joining a contest.

• Once a quiz has started, the entry fee is generally non-refundable.
• The displayed entry fee is accepted by the user before joining a match.
• The winning amount and platform fee are displayed before participation.

4. Match Cancellation Refunds

If Myna cancels a match due to technical reasons before the contest is completed, eligible users may receive one of the following:

• Full refund of the entry fee.
• Wallet credit.
• Replay of the contest where applicable.

The decision will depend on the reason for cancellation and system verification.

5. Tie Matches

If a match officially ends in a tie according to the game rules:

• The winning prize may be distributed equally between eligible players.
• The result is determined entirely by Myna's secure server.
• Server records are considered final.

6. Withdrawals

Withdrawals are processed only after successful verification and security checks.

• KYC verification may be required.
• Fraud prevention checks may delay processing.
• Incorrect payment details provided by the user may result in failed or delayed withdrawals.
• Banks and payment providers may require additional processing time.

7. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

• User voluntarily joins a contest.
• User quits during a match.
• Poor internet connection.
• Device-related issues.
• Battery failure.
• Application closed by the user.
• Incorrect answers submitted.
• Violation of Myna policies.
• Fraudulent activity.

8. Duplicate Payments

If duplicate payments are detected due to payment gateway or banking errors, Myna will investigate the transaction.

Verified duplicate payments may be refunded or credited back to your wallet after successful verification.

9. Failed Transactions

If money is deducted but your wallet is not credited:

• Please wait for payment confirmation.
• Contact customer support with your transaction details.
• Verified failed transactions will be investigated promptly.

10. Fraud Prevention

Refund requests are subject to fraud detection systems.

• False refund claims may result in account suspension.
• Multiple fraudulent requests may lead to permanent account termination.

11. Processing Time

Approved refunds are generally processed within a reasonable period. Actual credit timelines depend on:

• Payment Gateway
• Bank Processing
• UPI Provider
• Financial Institution

Myna is not responsible for delays caused by third-party financial institutions.

12. Changes to this Policy

Myna reserves the right to modify this Refund Policy at any time. Updated versions become effective immediately after publication on this page.

13. Contact Us

If you have questions regarding refunds, please contact us.

Email:
support.myna@gmail.com

Website:
https://www.myna.it.com